Common Problems and Solutions

Common problems and solutions for GBM

I can’t backup a network share, but the user account can access and view the files
GBM is designed so that the client software installed in the device does all the ‘heavy lifting’ required for backups. Nothing is done server-side, it is a...
Thu, 15 Apr, 2021 at 8:26 AM
I have a VSS problem..
Volume Shadow Copy Service (VSS) is a Microsoft technology for taking consistent, point-in-time snapshots of a disk volume. A VSS Writer is an extra softwa...
Thu, 15 Apr, 2021 at 8:36 AM
Log shows " says depends on missing pack "
Recent updates to GBM will reduce this occurrence and need for troubleshooting this log message. Solution: Please contact the support team and they will b...
Thu, 15 Apr, 2021 at 8:41 AM
Log shows "... Reindex Needed!”
Recent updates to GBM will reduce this occurrence and need for troubleshooting this log message. Solution: Please contact the support team and they can pe...
Thu, 15 Apr, 2021 at 8:40 AM
My backup seems to be very slow
GBM is designed so that the client software installed on the device does all the ‘heavy lifting’ required for backups. Nothing is done server-side, it is a...
Thu, 15 Apr, 2021 at 8:19 AM
Restoring a small file downloads a much larger amount of data
Currently, the device performing the restore needs an index of the data in the Storage Vault so that it can determine which data chunks are needed to resto...
Thu, 15 Apr, 2021 at 8:28 AM
Windows Server System State or Windows System Backup won’t work
These backup types are Microsoft proprietary backups, and can be problematic for a wide variety of reasons. Commonly, users make the mistake of ‘spooling’ ...
Thu, 15 Apr, 2021 at 8:34 AM